Exchange and return of goods

Did you miss the right size? Would you like to return goods that do not match your expectations? Here you will find all the necessary instructions so that we can solve it together. Exchange and return of goods.

If the purchased goods do not suit you, you can return them, and we will refund your money. If returning the entire order, we will also send you the amount for the postage if the postage was paid in the original order. You have 30 days to return the goods, so you have enough time to try the goods and think about the purchase.



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Address for exchange and goods return:

Simple and Sweet

Březinova 491/15

Praha 8 - Karlín

186 00

 

Goods exchange:

  • Pack the goods for exchange (undamaged, unworn), and please send them to our address without cash on delivery. Cash on delivery will not be accepted. If you want to book size or other goods, please write us an e-mail. We will be happy to reserve it for you.
  • attach a copy of the invoice to the goods to make it easier to identify your purchase.
  • write to us by e-mail the size of goods you want to exchange.
  • send the goods by registered mail with Czech Post - the cheapest is to send it as a registered letter.
  • after goods arrival, we will contact you immediately and send the required goods for exchange immediately.

We will send the goods to you free of charge with the same carrier you choose when ordering. If you want to change the type of transport, please get in touch with us.

You can exchange the goods within 30 days from the date of receipt of the goods.

 

Returns

  • Please pack the goods and send them to our address without cash on delivery. Cash on delivery will not be accepted.
  • You can attach the Withdrawal form to the goods agreement or attach a copy of the invoice.
  • We recommend sending the goods by registered mail by Czech Post - the cheapest is to send it as a registered letter.
  • We will refund the amount within 14 days at the latest. The average refund time is three business days.

We accept goods return up to 30 days from the date of receipt.

Do you have questions or need advice? Call us +420 608 231 594 or write to us. We will be happy to help you.




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